Responsible Gaming

Gaming Should Be Entertainment

At 6vvv, we believe that gambling is best enjoyed as a form of entertainment — a leisure activity that adds excitement to watching cricket, football, and other sports. For the vast majority of our players across Dhaka, Chittagong, Sylhet, Rajshahi, and every corner of Bangladesh, betting on the platform stays within comfortable, enjoyable limits. However, we recognise that for a small number of individuals, gambling can become problematic, and we take that reality seriously.

Our responsible gaming programme is built around empowering every player with the knowledge, tools, and support they need to make informed decisions about their gambling activity. We actively train our support team to identify early warning signs of problem gambling, and we proactively offer assistance to any player who may be at risk. Responsible gaming is not a disclaimer at the bottom of a page — it is a core operational commitment at 6vvv.

Your Player Protection Toolkit

6vvv provides a comprehensive suite of self-management tools available directly through your account settings. All tools take effect immediately unless otherwise stated. Here is what you have access to:

How to Activate Your Limits

Setting up responsible gaming controls on your 6vvv account is straightforward. Follow these steps:

Age Restriction Policy

6vvv operates a strict 21+ age policy across all its services. This applies to sports betting, casino games, slots, crash games, and every other feature available on the platform. Age verification is a mandatory step during the account registration process, and we conduct additional checks where required.

If you know or suspect that a minor is using a 6vvv account — whether your own or another person's — we ask you to notify us immediately at [email protected]. We will investigate and take all necessary steps to close the account and protect the individual in question. We also encourage parents and guardians to use parental control software to restrict access to gambling sites on shared or family devices.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of experience level or how long they have been playing. The following warning signs may indicate that gambling is becoming harmful. If several of these apply to you, we encourage you to use our self-management tools or contact our support team immediately:

• ⚠️Spending more money on gambling than you originally planned, or regularly exceeding your own personal budget.
• ⚠️Chasing losses — placing additional bets to try to recover money you have already lost.
• ⚠️Gambling with money that is allocated to essential expenses such as rent, food, utilities, or family needs.
• ⚠️Feeling irritable, anxious, or restless when you are unable to gamble or when you try to cut down.
• ⚠️Lying to family members, friends, or colleagues about the amount of time or money you spend gambling.
• ⚠️Using gambling as a way to cope with stress, depression, loneliness, or other emotional difficulties.
• ⚠️Neglecting personal responsibilities, work commitments, or social relationships because of gambling.

Self-Exclusion Explained

Self-exclusion is the strongest responsible gaming tool available on the 6vvv Platform. When you activate self-exclusion, your account is immediately suspended and you are prevented from logging in, placing bets, or accessing any gaming features for the duration of your chosen exclusion period. Self-exclusion requests are treated as urgent and are processed within 24 hours of your request being received.

You may select exclusion periods of 3 months, 6 months, 12 months, or choose permanent exclusion. Once an exclusion period is set, it cannot be reversed before the agreed-upon end date. This is by design — the irreversibility is what makes self-exclusion an effective tool. Any account balance remaining at the time of self-exclusion will be returned to you via your original deposit method once your identity has been verified.

Our Responsible Gaming Principles

6vvv's approach to responsible gaming is guided by several core principles that shape everything from how we design the platform to how we train our support team. We believe that transparency is essential: every player should have clear, accessible information about the risks of gambling, the odds of winning, and the tools available to manage their activity.

We are also committed to the principle of informed consent. No player should feel pressured, coerced, or manipulated into gambling more than they are comfortable with. Our promotional communications are designed to inform, not to exploit vulnerability. Bonuses and promotions come with clear terms, and our team will never contact a player in self-exclusion or cool-off with marketing messages.

Finally, we uphold the principle that gambling should never be presented as a solution to financial problems, stress, or personal difficulty. The 6vvv platform is a leisure destination. It is not a guaranteed income source, and we make this clear in our communications and in the player education resources we provide. Winning is never guaranteed in gambling — every player should bet only what they can afford to lose.

Get Help — We Are Here for You

If you believe that gambling is negatively affecting your life, your finances, your relationships, or your mental wellbeing, please do not wait to seek help. Reaching out is a sign of strength, not weakness. The 6vvv support team is available 24/7 and is trained to handle responsible gaming requests with full confidentiality and without judgement.

All responsible gaming requests are treated with the highest priority. Our team will acknowledge your request within a few hours and take the agreed action — whether that is a temporary cool-off, a deposit limit reduction, or full self-exclusion — without delay. Your privacy is fully protected throughout this process.